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Envelope-to: contact@homeimportance.com
Delivery-date: Fri, 07 Jan 2022 13:54:32 -0500
From: SketchGenius <support@sketchgenius.com>
To: contact@homeimportance.com
Subject: Re: A Refund Request
Sender: support.89667.dfed545b9ebe6dbd@helpscout.net
In-Reply-To: <3fe4e67798cb1a1d583409b5e67a042e@homeimportance.com>
References: <3fe4e67798cb1a1d583409b5e67a042e@homeimportance.com> <reply-89667-1748820253-5136269770-1641421394-473444960@helpscout.net>
Message-Id: <reply-89667-1749973188-5142527930-1641581626-1362702851@helpscout.net>
Date: Fri, 07 Jan 2022 18:53:47 +0000
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-- Please reply above this line --=0A=0A=0A            Hello ,=0A=0AThan=
k You for Your email.=0A=0AI confirm your payment has been refunded. Ple=
ase allow 3-5 business=0Adays for it to reflect in your account.=0A=0ASo=
rry that it was not a right fit for you at the moment. Do email us=0Aif=
 you want to get back into the SketchGenius and enjoy the benefits=0Ain=
 the future. =0A=0AWe are here to help and would love to have you back.=
=0A=0ARegards,=0A=0AHow would you rate my reply?=0AGreat [1] =C2=A0=C2=
=A0 Okay [2] =C2=A0=C2=A0 Not Good [3]=0A=0A--=0AErlens=0ASketchGenus Te=
am=0Asupport@sketchgenius.com=0A=0A=0ALinks:=0A------=0A[1]=0Ahttps://se=
cure.helpscout.net/satisfaction/487373038/record/5142527930/1/=0A[2]=0Ah=
ttps://secure.helpscout.net/satisfaction/487373038/record/5142527930/2/=
=0A[3]=0Ahttps://secure.helpscout.net/satisfaction/487373038/record/5142=
527930/3/=0A=0A                                =0A                   =
 =0A                    =0A                    =0A        > On Thu, Jan=
 6, 2022 at 11:25 PM UTC,  &lt;contact@homeimportance.com&gt; wrote:=0A>=
 =0A> Hello,=0A> =0A> Thank you for the response. I want a refund based=
 on the reasons I=0A> explained in my previous message. I will surely co=
me back in the=0A> nearest=0A> future. Thank you for the great work.=0A>=
 =0A> Regards.=0A> Mezie.=0A> =0A> =0A>> On Wed, Jan 5, 2022 at 10:50 PM=
 UTC,  &lt;contact@homeimportance.com&gt; wrote:=0A>>=0A>> Thank you so=
 much Tobi. I really wanted to stay with this great=0A>> platform=0A>> b=
ut I will have to go with refund because of the extreme slow=0A>> networ=
k.I=0A>> know I am going to miss a lot. Like I said, I'll surely back in=
=0A>> future .=0A>>=0A>> Regards,=0A>> Mezie.=0A>>=0A>>=0A>>> On Wed, Ja=
n 5, 2022 at 10:22 PM UTC, SketchGenius &lt;support@sketchgenius.com&gt;=
 wrote:=0A>>>=0A>>> Hello ,=0A>>>=0A>>> Thank you for contacting us.=0A>=
>>=0A>>> This is Tobi, a supervisor from SketchGenius.=0A>>>=0A>>> I jus=
t noticed you applied for a refund - I wanted to let you know=0A>>> that=
 you have 30 full days to try SketchGenius and enjoy all the=0A>>> benef=
its!=0A>>>=0A>>> SketchGenius is a worldwide bestseller with thousands o=
f customers.=0A>>>=0A>>> + I want to give you some incentives and encour=
age you to give us=0A>>> another chance.=0A>>>=0A>>> 1) I can offer you=
 a FREE upgrade to your account if you choose to=0A>>> continue. (let me=
 know so I can add it).=0A>>>=0A>>> 2) You also get access to bonuses wo=
rth thousands if you keep=0A>>> SketchGenius:=0A>>> https://sketchgenius=
.com/access/bonus-download/ [1]=0A>>>=0A>>> 3) You can also join our FB=
 group and interact with other members. We=0A>>> are also giving away $3=
000 in prizes in the group.=0A>>>=0A>>> https://www.facebook.com/groups/=
paulponnaofficial [2]=0A>>>=0A>>> + I recommend you log in to the member=
's area and create your own=0A>>> videos in minutes!=0A>>>=0A>>> Your ac=
count login:=0A>>> https://sketchgeniusapp.com/ [3]=0A>>>=0A>>> You can=
 see the true power of the SketchGenius here:=0A>>> https://sketchgenius=
.com [4]=0A>>>=0A>>> Here are the training videos:=0A>>> https://sketchg=
enius.com/tutorials/ [5]=0A>>>=0A>>> I am personally available to help y=
ou get started immediately if you=0A>>> need any help at all.=0A>>>=0A>>=
> We are constantly updating the app based on customer suggestions. We=
=0A>>> will keep improving the app to provide the best user experience.=
=0A>>>=0A>>> We are proud to offer our customers many never-seen feature=
s like=0A>>> transform boring static photos into visually captivating 3D=
 drawings=0A>>> and sketch animated videos in various colors, sketch sty=
les and=0A>>> backgrounds within minutes and many more=0A>>>=0A>>> Pleas=
e note:=0A>>> - You will lose access to any monthly updates=0A>>> - Your=
 account will be deleted in the case of a refund=0A>>> - Upgrade access=
 will be removed if upgrades are canceled=0A>>>=0A>>> Customer satisfact=
ion is our #1 priority. Please let me know if I can=0A>>> be of assistan=
ce!=0A>>>=0A>>> Thanks,=0A>>>=0A>>>=0A>>> Links:=0A>>> ------=0A>>> [1]=
 https://sketchgenius.com/access/bonus-download/=0A>>> [2] https://www.f=
acebook.com/groups/paulponnaofficial=0A>>> [3] https://sketchgeniusapp.c=
om/=0A>>> [4] https://sketchgenius.com/=0A>>> [5] https://sketchgenius.c=
om/tutorials/=0A>>>=0A>>> --=0A>>> Tobi=0A>>> SketchGenus Team=0A>>> sup=
port@sketchgenius.com=0A>>>=0A>>>=0A>>>=0A>>>> On Wed, Jan 5, 2022 at 10=
:07 PM UTC,  &lt;contact@homeimportance.com&gt; wrote:=0A>>>>=0A>>>> Hel=
lo I am Mezie. Thank you for the wornderfulwebinal and this=0A>>>> grand=
breaking platform. I was so delighted. After login into the=0A>>>> accou=
nt=0A>>>> and check I see that due to my environment it will not work fo=
rm.=0A>>>> Why? I=0A>>>> am in an environment where ordinary 3G is not s=
table talkless of 4G=0A>>>> network. This is why I am requesting for ref=
und as It will not be=0A>>>> useful=0A>>>> if I am unble to use it.=0A>>=
>>=0A>>>> I am sure I will buy in future and will not cease to tell abou=
t this=0A>>>> good news to my friends in cities. This I already started=
 within my=0A>>>> compound.=0A>>>>=0A>>>> If there is anything I need to=
 do to make the refund faster, please=0A>>>> let=0A>>>> me know.=0A>>>>=
=0A>>>> Thank you so much.=0A>>>>=0A>>>>=0A>>>>=0A>>>=0A>>=0A> =0A

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<html lang=3D"en">=0A<head>=0A    <meta content=3D"text/html; charset=3D=
utf-8" http-equiv=3D"Content-Type">=0A</head>=0A<body bgcolor=3D"#ffffff=
">=0A<div id=3D"hsReplyAbove" class=3D"hsReplyAbove">=0A    <div class=
=3D"kickstarter-compatible" style=3D"font-family:sans-serif;">=0A      =
  =0A                        <div>Hello ,<br /><br />Thank You for Your=
 email.<br /><br />I confirm your payment has been refunded. Please allo=
w 3-5 business days for it to reflect in your account.<br /><br />Sorry=
 that it was not a right fit for you at the moment. Do email us if you w=
ant to get back into the SketchGenius and enjoy the benefits in the futu=
re. <br /><br />We are here to help and would love to have you back.<br=
 /><br />Regards,</div><br>=0A        <br><br>How would you rate my repl=
y?<br><a href=3D"https://secure.helpscout.net/satisfaction/487373038/rec=
ord/5142527930/1/" style=3D"color:#50bc1c;">Great</a> =C2=A0=C2=A0 <a hr=
ef=3D"https://secure.helpscout.net/satisfaction/487373038/record/5142527=
930/2/" style=3D"color:#555555;">Okay</a> =C2=A0=C2=A0 <a href=3D"https:=
//secure.helpscout.net/satisfaction/487373038/record/5142527930/3/" styl=
e=3D"color:#f10000;">Not Good</a><br><br>--<br>Erlens<br>SketchGenus Tea=
m<br>support@sketchgenius.com<br>=0A                            </div>=
=0A        <span height=3D"0" style=3D"font-size: 0px; height:0px; line-=
height: 0px; color:#ffffff;" id=3D"hsContentRef">{#HS:1749973188-347511#=
}</span>=0A        <img src=3D"https://secure.helpscout.net/notification=
/convo/read/1749973188/5142527930/" alt=3D""/>    <br>=0A</div>=0A=0A<di=
v class=3D"gmail_quote" style=3D"font-family:sans-serif;">=0A          =
                                                                       =
           <div class=3D"gmail_quote" style=3D"font-family:sans-serif;">=
=0A=09On Thu, Jan 6, 2022 at 11:25 PM UTC,  &lt;contact@homeimportance.c=
om&gt; wrote:=0A<blockquote type=3D"cite" class=3D"gmail_quote" style=3D=
"margin: 0 0 0 .8ex; border-left:1px solid #cccccc; padding-left: 1ex;">=
=0A    <div style=3D"font-family:sans-serif;">=0A                <div>He=
llo,<br>=0A<br>=0AThank you for the response. I want a refund based on t=
he reasons I <br>=0Aexplained in my previous message. I will surely come=
 back in the nearest <br>=0Afuture. Thank you for the great work.<br>=0A=
<br>=0A<br>=0ARegards.<br>=0AMezie.</div>=0A        <br>=0A            =
                    <div class=3D"gmail_quote" style=3D"font-family:sans=
-serif;">=0A=09On Wed, Jan 5, 2022 at 10:50 PM UTC,  &lt;contact@homeimp=
ortance.com&gt; wrote:=0A<blockquote type=3D"cite" class=3D"gmail_quote"=
 style=3D"margin: 0 0 0 .8ex; border-left:1px solid #cccccc; padding-lef=
t: 1ex;">=0A    <div style=3D"font-family:sans-serif;">=0A             =
   <div>Thank you so much Tobi. I really wanted to stay with this great=
 platform <br>=0Abut I will have to go with refund because of the extrem=
e slow network.I <br>=0Aknow I am going to miss a lot. Like I said, I'll=
 surely back in future .<br>=0A<br>=0ARegards,<br>=0AMezie.</div>=0A   =
     <br>=0A                                <div class=3D"gmail_quote" s=
tyle=3D"font-family:sans-serif;">=0A=09On Wed, Jan 5, 2022 at 10:22 PM U=
TC, SketchGenius &lt;support@sketchgenius.com&gt; wrote:=0A<blockquote t=
ype=3D"cite" class=3D"gmail_quote" style=3D"margin: 0 0 0 .8ex; border-l=
eft:1px solid #cccccc; padding-left: 1ex;">=0A    <div style=3D"font-fam=
ily:sans-serif;">=0A                <div>Hello ,<br /><br />Thank you fo=
r contacting us.<br /><br />This is Tobi, a supervisor from SketchGenius=
.<br /><br />I just noticed you applied for a refund - I wanted to let y=
ou know that you have 30 full days to try SketchGenius and enjoy all the=
 benefits!<br /><br />SketchGenius is a worldwide bestseller with thousa=
nds of customers. <br /><br />+ I want to give you some incentives and e=
ncourage you to give us another chance.<br /><br />1) I can offer you a=
 FREE upgrade to your account if you choose to continue. (let me know so=
 I can add it).<br /><br />2) You also get access to bonuses worth thous=
ands if you keep SketchGenius:<br /><a href=3D"https://sketchgenius.com/=
access/bonus-download/">https://sketchgenius.com/access/bonus-download/<=
/a><br /><br />3) You can also join our FB group and interact with other=
 members. We are also giving away $3000 in prizes in the group.<br /><br=
 /><a href=3D"https://www.facebook.com/groups/paulponnaofficial">https:/=
/www.facebook.com/groups/paulponnaofficial</a><br /><br />+ I recommend=
 you log in to the member's area and create your own videos in minutes!<=
br /><br />Your account login:<br /><a href=3D"https://sketchgeniusapp.c=
om/">https://sketchgeniusapp.com/</a><br /><br />You can see the true po=
wer of the SketchGenius here:<br /><a href=3D"https://sketchgenius.com/"=
>https://sketchgenius.com</a><br /><br />Here are the training videos:<b=
r /><a href=3D"https://sketchgenius.com/tutorials/">https://sketchgenius=
.com/tutorials/</a><br /><br />I am personally available to help you get=
 started immediately if you need any help at all.<br /><br />We are cons=
tantly updating the app based on customer suggestions. We will keep impr=
oving the app to provide the best user experience.<br /><br />We are pro=
ud to offer our customers many never-seen features like transform boring=
 static photos into visually captivating 3D drawings and sketch animated=
 videos in various colors, sketch styles and backgrounds within minutes=
 and many more<br /><br /><strong>Please note:<br />- You will lose acce=
ss to any monthly updates<br />- Your account will be deleted in the cas=
e of a refund<br />- Upgrade access will be removed if upgrades are canc=
eled</strong><br /><br />Customer satisfaction is our #1 priority. Pleas=
e let me know if I can be of assistance!<br /><br />Thanks,<br /></div><=
br>=0A        <br>--<br>Tobi<br>SketchGenus Team<br>support@sketchgenius=
.com=0A                                <div class=3D"gmail_quote" style=
=3D"font-family:sans-serif;">=0A=09On Wed, Jan 5, 2022 at 10:07 PM UTC,=
  &lt;contact@homeimportance.com&gt; wrote:=0A<blockquote type=3D"cite"=
 class=3D"gmail_quote" style=3D"margin: 0 0 0 .8ex; border-left:1px soli=
d #cccccc; padding-left: 1ex;">=0A    <div style=3D"font-family:sans-ser=
if;">=0A                <div>Hello I am Mezie. Thank you for the wornder=
fulwebinal and this <br>=0Agrandbreaking platform. I was so delighted. A=
fter login into the account <br>=0Aand check I see that due to my enviro=
nment it will not work form. Why? I <br>=0Aam in an environment where or=
dinary 3G is not stable talkless of 4G <br>=0Anetwork. This is why I am=
 requesting for refund as It will not be useful <br>=0Aif I am unble to=
 use it.<br>=0A<br>=0AI am sure I will buy in future and will not cease=
 to tell about this <br>=0Agood news to my friends in cities. This I alr=
eady started within my <br>=0Acompound.<br>=0A<br>=0AIf there is anythin=
g I need to do to make the refund faster, please let <br>=0Ame know.<br>=
=0A<br>=0AThank you so much.</div>=0A        <br>=0A                   =
         </div>=0A</blockquote>=0A=0A</div>=0A            </div>=0A</blo=
ckquote>=0A=0A</div>=0A            </div>=0A</blockquote>=0A=0A</div>=0A=
            </div>=0A</blockquote>=0A=0A</div>=0A</div>=0A</body>=0A</ht=
ml>=0A

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